ITS Service Status Report

Service Degradation — Resolved

Banner - Production, Banner - Quality Assurance, Banner - Test, UM-Dearborn Connect - Production, UM-Dearborn Connect - Quality Assurance, UM-Dearborn Connect - Test

Start Time: 07/20/2020 2:41 pm

Service Restored: 08/11/2020 8:32 am

Users experiencing issues while attempting to access Banner with Chrome. We Recommend using Firefox or Microsoft Edge in the meanwhile.

Issue Symptoms: Degradation

Technical Details

Service Type: Production

The issue is support for TLS 1.1. Chrome is unfriendly to anything not using 1.2. I suspect a recent update may have played into this.

Update. It looks like TLS 1.1 was removed during the 7/14 update.

The Banner webserver was changed to Tomcat which supports newer TLS versions.

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